Guy Kawasaki on Enchantment

I saw Guy Kawasaki talk about his new book today at SXSWi.

Enchantment Infographic

Here’s what Guy had to say about creating enchanting customers as today’s talk about his new book, Enchantment.

  • Project Likability
    • Great smile
    • Dress as a peer
    • Perfect handshake
  • Demonstrate Trustworthiness
    • Trust others first to build trust
    • Be a baker, not an eater (bring more to the table, don’t bring a ‘zero-sum’ attitude and try to get as much for yourself)
    • Default to ‘yes’
  • Get Ready
    • Do something great (DICEE: deep, intelligent, complete, empowering, elegant)
    • Make it short, sweet and swallowable
    • Conduct a pre-mortem – Pretend it fails, talk about why, then preemptively address those factors
  • Launch
    • Tell a story (Mine: I wanted a place as gorgeous and relaxing as the songs)
    • Plant many seeds (send to tons of people, diversity of bloggers)
    • Use salient points (iPod – NOT that it’s 32 GB, that it holds 4000 songs)
  • Overcome Resistance
    • Find a bright spot
    • Provide social proof
    • Enchant the influencers
  • Endure
    • Don’t use/rely on money (typically the enemy of enchantment)
    • Invoke reciprocation
      • When thanked say, “I know you would have done the same for me.”
      • Let people pay you back
    • Build an ecosystem (view your sector in totality, build partners)
    • Be able to present, speak, pitch. (customize introductions. do something local before presentation to refer to, show of interest)
    • Sell your dream
    • 10 slides, 20 mins, 30 pt. font
  • Technology
    • Remove speed-bumps
    • Add value through: insight, information, or assistance
    • Respond w/in 24hrs., engage many people, often
  • Enchant Up
    • Drop everything for your boss’s requests
    • Prototype and run by fast
    • Deliver bad news early
  • Enchant Down (provide a M.A.P)
    • Teach mastery
    • Provide autonomy
    • Work for a purpose

Social Animal

When Anais fell asleep in my arms this weekend, there was, luckily, an old New Yorker beside the recliner. I grabbed it with my free hand and greatly enjoyed David Brooks’s article, Social Animal. Here is a long lovely closing passage.

“I guess I used to think of myself as a lone agent, who made certain choices and established certain alliances with colleagues and friends,” he said. “Now, though, I see things differently. I believe we inherit a great river of knowledge, a flow of patterns coming from many sources. The information that comes from deep in the evolutionary past we call genetics. The information passed along from hundreds of years ago we call culture. The information passed along from decades ago we call family, and the information offered months ago we call education. But it is all information that flows through us. The brain is adapted to the river of knowledge and exists only as a creature in that river. Our thoughts are profoundly molded by this long historic flow, and none of us exists, self-made, in isolation from it.

“And though history has made us self-conscious in order to enhance our survival prospects, we still have deep impulses to erase the skull lines in our head and become immersed directly in the river. I’ve come to think that flourishing consists of putting yourself in situations in which you lose self-consciousness and become fused with other people, experiences, or tasks. It happens sometimes when you are lost in a hard challenge, or when an artist or a craftsman becomes one with the brush or the tool. It happens sometimes while you’re playing sports, or listening to music or lost in a story, or to some people when they feel enveloped by God’s love. And it happens most when we connect with other people. I’ve come to think that happiness isn’t really produced by conscious accomplishments. Happiness is a measure of how thickly the unconscious parts of our minds are intertwined with other people and with activities. Happiness is determined by how much information and affection flows through us covertly every day and year.”

Technology, The Seventh Kingdom?

Technology is anything invented after you were born. Technology is anything that doesn’t work yet. I love these two half-comic definitions quoted by Kevin Kelly in this TED talk.

Paraphrasing Kelly: The real tricks are exploring the exploration. Technology is about better ways to evolve. The infinite game. A cosmic force begun at the big bang. It’s the expansion of options, possibilities, differences, freedoms. Technology wants a trillion zillion species individuals discovering differences. It’s a way of playing the game by playing all the games.

Every person here has an assignment. Your assignment is to spend your life discovering what your assignment is. That recursive nature is the infinite game. If you play that well, you’ll have other people involved so that that game extends and continues even when you’re gone.

That is the infinite game, and what technology is, is that medium in which we play that infinite game. And so I think we should embrace technology because it is an essential part of finding out who we are.

I love it. What a freeing view of technology. An assignment to discover.

Cracking Obama’s Campaign Communications Code

After trying to crack Obama’s communications code, I’ve broken my philosophy down to the following five principles.

  1. Truly believe in your cause: Nothing is more important than making and sharing great art, song. This year I need to make a great album, site, and share it with Austin (DC, New York, San Diego…) and the world.
  2. Spread the word: I am a songwriter who cares about lyrics and poetry. Non-disposable words and a palette of folk, funk, soul, jazz, latin, rock and reggae. Everyday J making poetry pop.
  3. Make it urgent: Countdown to the next album: 6 months. It’s been 4 years since my last album and I’ve got scads of unrecorded songs. I’ve been in Austin for 13 years and am almost completely unknown beyond my friends. The time is NOW! Make a great album, show, site. Get on the map in Austin, at the very least.
  4. Give the power to the people: Solicit feedback and collaboration on everything I do. Create ways for fans to easily share with their friends. Be accessible to fans, creatively reward. Always offer clear opportunities for engagement.
  5. Report from the front-line: Keep doing cool stuff, trying new things. Don’t sit around. Keep pioneering innovative approaches to writing and playing;  bring your sketchbook, recorder, camera, and guitar and get some good footage for the folks that can’t be there live.

“Nobody fucking cares about your fucking art.”

I saw Hugh MacLeod at a SXSW Interactive panel. He said “Nobody fucking cares about your fucking art.”

millionaire-artists

you’ve got to:
– have killer work ethic
– get up early
– start a newsletter
– love your customers
– work like hell
– marketing is practice
– negotiation/selling is practice